Abstract
In insurance company, human resources play important vital in creating competitive advantage and to achieve objectives. This research aims to explore various problems that exist in insurance companies related to human capital based on a literature review. These various problems include strategic role of human capital to create and maintain competitiveness, manage top talent, govern good corporate, foster innovation in rapidly changing industry and environment, plan work-life balance, to improve service to customers, and increase company’s performance and to maintain company sustainability. The results of this research show that insurance companies face several problems and these can be resolved by increasing the competency and empowerment of all human resources.
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