Insurance Claim Processing Using RPA Along With Chatbot

Abstract

Across the Insurance industry, the organizations have made some significant and major changes to make their whole core process into modernize approach to make things easier and more efficient for both the customers and organization. To serve a growing customer base and improve the overall customer experience across all the touch points, enterprises are attempting to move away from isolated system of transaction, move towards contextual system of Engagement. Many insurers already have some level of automation such as scanning, uploading documents for processing or automated bank transfer transactions, etc. But sometimes invariably may lead to poor performance or slow processes. Robotic Process Automation (RPA) involves the use of software robots, to perform business tasks similar to human users. RPA can help them to achieve their business objectives while leveraging existing technology and boosting their returns on previous and current transformation investments. Insurers can use the RPA for handling the high volume & complex data at greater speeds in less time for processing this request. RPA is ready to help claims organizations advance and enhance their outcomes in the digital era through increased automation, higher productivity and increased focus for claims professionals.