Institutional challenges in agile adoption: Evidence from a public sector IT project

Abstract

Agile is emerging as a promising approach in governments, with the potential to significantly enhance project management when implemented effectively. Despite its potential merits, it has not yet become a mainstream approach in government IT projects, primarily due to the incongruence between Agile practices and conventional methods of project funding, governance, and management. In order to contribute to our understanding of Agile in public sector practice, this study examines an extensive IT program in the UK defense sector which adopted Agile. We applied institutional logics as a theoretical lens to understand the complex dynamics within this environment, investigating the change mechanisms and the enduring tensions and conflicts. Our analysis of interview data revealed the key change mechanisms “mission collaborator” and “one team culture”. Unresolved tensions in our case setting encompass public value versus cost, project approval, policy, governance, and culture.