Abstract
Despite the many users, the three big consumer instant messaging (IM) companies don't make money directly from instant messaging because the service is free. They have thus been looking for a way to sell enhanced IM services to companies. Businesses want more from IM than they get from the consumer versions they've been using. For example, consumer systems typically don't offer security, message archiving, auditing, or ways to control user access.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.