Abstract
This paper discusses the challenges and opportunities of using instant messaging (IM) technologies for diary studies. The discussion shows that IM as well as diary methods are both highly adaptable and flexible tools for qualitative data collection. In combination, they allow for innovative designs that might overcome limitations of more widely used data collection methods. The paper presents in detail and reflects upon a mixed online and offline design of an audio diary method with ‘hard-to-reach’ research participants in Burkina Faso. It ends with discussing further methodological and ethical aspects such as reach, temporalities, media formats, conversation styles, confidentiality/anonymity, technical aspects, as well as interaction and power sharing between the researcher and participants in order to spark methodological reflections when designing an IM diary study.
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