Abstract
The aim of this study was to use data available to a Canadian health professions regulator (Ontario College of Pharmacists) to identify areas of opportunity where practitioners (pharmacists and pharmacy technicians) could benefit from further development, in order to optimize practice and improve the quality of care. Four de-identified datasets were used to extract themes from areas of jurisprudence (1969 exam records), member practice assessments (2610 records), pharmacy assessments (2024 records) and conduct (640 case records). Outcome measures included performance in examinations and assessments and competency gaps identified in conduct investigations. Thematic analysis of outcomes was done in two stages. First, the four outcomes were derived independently for each dataset. Second, the top five issues were extracted for each dataset. It was hypothesized that common themes in competency gaps across all four datasets would emerge from this top five selection. We found three main common areas of opportunity where practitioners could benefit from further development: patient assessment and safety; documentation; and ethical, legal and professional responsibilities.
Highlights
Professional regulators have a mandate to serve and protect the public interest by ensuring that the members of the profession they regulate provide ethical, safe and quality professional services.Health profession regulators fulfill this mandate through activities which fall under the following programs: registration/licensing, quality assurance and complaints/conduct/discipline [1]
The current paper aims to address this research gap by finding common themes of development needs for community pharmacy professionals in Ontario
The analysis follows a chronological flow of observations for members, from entry of 21 followed by actual practice and operational assessments5 data, to conduct data. This method depicts a natural pathway of a pharmacy professional throughout to conduct their career.data
Summary
Health profession regulators fulfill this mandate through activities which fall under the following programs: registration/licensing, quality assurance and complaints/conduct/discipline [1]. As integral components to these activities, regulators often administer tests to their registrants at entry to practice, conduct assessments through quality assurance or assess adherence to standards of practice. They address conduct concerns and complaints against registrants and take appropriate action in cases of professional misconduct.
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