Abstract
The challenges of future government involve opportunities for the conception, planning and delivery of new government services. Applying the principles and methods of human-centered design offers an alternative path for how we go about designing them. Inquiring into existing design practices allows for the discovery of new forms of design thinking and the application of new design methods and processes. A focus on human experience and human interaction promotes innovation and inventions, newly integrates public organizations and directly contributes to the creation of public value by benefitting the individual, government and society.
Highlights
The efforts towards electronic government, electronic participation, electronic democray, and open government are currently in the process of giving shape to products and services that will result in specific interactions and experiences of individual people with their governments. This is one of the reasons we are talking about humancentered design today
Understanding what kind of design thinking is present in an organization, what kind of design principle guides and steers attempts at innovation, and allows for adjustments as well as for the introduction of new design thinking is of paramount importance
If we return to the two key issues German, Austrian, and Swiss public administrations will have to cope with over the decade—a severe decimation of its workforce due to a retirement wave that is reinforced by troubles of recruiting young people into the public sector, and the demands imposed by digitalization and shifts to electronic processes and services that have yet to be developed—we can illustrate how design management focused on emergence and guided by human-centered design principles may generate new possibilities
Summary
Since everyone involved in electronic government, electronic participation, e-democracy and open government already is in the processes of designing, the lingering question is how designing takes place in these contexts and what designing encompasses. Understanding what kind of design thinking is present in an organization, what kind of design principle guides and steers attempts at innovation, and allows for adjustments as well as for the introduction of new design thinking (around new design principles and the use of new or different design methods and processes) is of paramount importance Absence of such an inquiry into design practices and a general willingness to experiment with new design approaches, for example, leaves little chance for any of the 17 Sustainable Development Goals 2030+ to be achieved. We set the stage for how product development can become a tool of inquiry into the organization; through our managing activities, we can ensure that we do not lose focus of what got us started to design in the first place (the purpose of our doing). Government agencies to fulfil their purpose of enhancing human living and to do so by developing innovative products that serve people
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