Inovasi E-Lampid Sebagai Implementasi New Public Service dalam Meningkatkan Kualitas Pelayanan Disdukcapil Kota Surabaya

Abstract

New public service is a new model after new public management and as a service model that prioritizes the interests of the society. The implementation of the new public service has been implemented in several government agencies in Indonesia as a form of improving the quality of services provided by the government to the society. One of government agency that has implemented the new public service model is the Surabaya City Population and Civil Registry Service with the service process using the E-Lampid application. This application is an innovation created by the Surabaya City government and submitted to Disdukcapil to overcome the many queues of people who need population administration services. This study aims to explain the implementation of E-Lampid application in the city of Surabaya as part of the implementation of the new public service. This study uses a qualitative method by using data sources in the form of secondary data where the data obtained comes from previous studies such as literature, online news, scientific journals, government websites that are relevant and related to the topic of research discussion. The data analysis technique used a literature review study in the period 2010-2020. The results showed that the implementation of the E-Lampid application has overcome the problems that exist in the provision of public services in the Disdukcapil city of Surabaya. This application can be accessed by the people with online step, making it easier for the public to update their personal data information. Keywords : E-Lampid, Implementation, New Public Service, Public Service