Abstract
O presente artigo tem como objetivo analisar empiricamente a relação entre inovações tecnológicas (IT) e organizacionais (IO) nas empresas brasileiras dos Serviços Intensivos em Conhecimento (SICs), discutindo seus diferentes determinantes, persistência e uma possível relação de mão-dupla entre esses dois tipos de inovações. Foram analisadas 595 empresas presentes na Pesquisa de Inovação e Pesquisa Anual de Serviços no período 2009 a 2014. Os resultados revelam uma influência cruzada entre IO e IT: as IO internas são induzidas pelas IT de produto prévias enquanto aquelas induzem IT de processo. Também se observam efeitos cumulativos para esses três tipos de inovações, com maior importância para a IT de produto. Ademais, encontra-se que diferentes inovações são favorecidas por diferentes características organizacionais e esforços inovativos, identificando um papel limitado dos esforços em P&D interno.
Highlights
The importance of the service sector in terms of both products and the generation of jobs has grown significantly since the middle of the last century
These sectors are known as Knowledge-Intensive Business Services (KIBS). Their rise is perceived as a by-product of modern knowledge economies, in which increasing specialization induces a need for professional agents in external knowledge markets (CONSOLI; ELCHEHORTELANO, 2010). These KIBS play unique roles in the innovation system as “problem solvers” for advanced manufacturing firms and infrastructure services based on information and communication technologies (ICTs) (CASTELLACCI, 2008)
The results revealed that different innovations have different determinants and relationships in Brazilian KIBS
Summary
The importance of the service sector in terms of both products and the generation of jobs has grown significantly since the middle of the last century. Despite the involvement of a wide and heterogeneous set of subsectors and segments, some services are highly innovative, and are characterized by the intense generation and use of information and knowledge. These sectors are known as Knowledge-Intensive Business Services (KIBS). Their rise is perceived as a by-product of modern knowledge economies, in which increasing specialization induces a need for professional agents in external knowledge markets (CONSOLI; ELCHEHORTELANO, 2010). KIBS act as “intermediary firms” that specialize in knowledge screening, business analysis and professional consulting (CONSOLI; ELCHE-HORTELANO, 2010) These sectors drive the innovative process of their customers (HERTOG; BILDERBEEK, 2000; PINA; TETHER, 2016)
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