INNOVATIVE PUBLIC SERVICE DELIVERY FOR SUSTAINABLE DEVELOPMENT (A STUDY OF GENERAL HOSPITAL IGANDO, LAGOS STATE, NIGERIA)

Abstract

Innovative public service delivery is essential for enhancing the efficiency of resource utilisation and enhancing the standard of public service delivery for sustainable development. Hence, the purpose of this paper is to examine innovative public service delivery for sustainable development. Innovative public service delivery was operationalized using innovative service process and innovative service outcomes and was proxied by sustainable development. Two hypotheses were formulated and tested at a 0.01 level of significance. Using Yaro Yamane’s formula 259 staff of General Hospital Igando were selected. Out of 259 questionnaires administered, 231 questionnaires were retrieved while 33 of them were not filled and returned leaving the sample size to 198. The data collected were analysed using Pearson Correlation with the aid of Statistical Package for Social Sciences (SPSS) version 23.0. The findings however indicate that there is a significant relationship between innovative service process and sustainable development (P.value 0.721 < 0.01); results also show that there is a significant relationship between innovative service outcome and sustainable development (P.value 0.840<0.01). This study concludes that the innovative public service of public institutions ranges from the products and services offered and is determined by the technology that is revolutionizing the current global world and has improved the service delivery at General Hospital Igando. Based on these findings, the study recommended that government at all levels in Nigeria should continue to contribute in terms of budgetary allocation for the sustenance of innovative service delivery towards achieving sustainable development. Furthermore, a need for monitoring, supervising, and ensuring that all the financial and other public sector investments to achieve sustainable development are not diverted for selfish purposes.