Innovative package delivery possibilities in Slovakia

Abstract

The use of newly created technologies in all areas of business is becoming an increasingly important factor for the competitiveness of the company. With the rapid growing number of orders via e-shops and demanding customer requirements, even delivery services are forced to keep up with the times and not be afraid to implement innovative technologies and systems in their processes. New delivery options, such as delivery using drones or autonomous vehicles, are starting to come to the fore in the field of parcel delivery by postal operators around the world. This brings with it not only possible benefits, but also obstacles that companies must solve. However, for the successful implementation of such technologies, it is necessary to understand the behavior and requirements of potential customers, who have different opinions on the issue and may have respect and fear towards adopting innovations. The paper defines the basic characteristics of drone and autonomous vehicle delivery options. The aim of the paper is to create primary research focused on finding out the awareness and opinion of customers of postal operators in Slovakia regarding innovative package delivery options and their readiness to accept new components.