Abstract
Abstract This article studies the way tacit knowledge is dealt with in a high turnover business environment through a qualitative research approach in an engineering organization in Saudi Arabia with respect to organizational culture and values and the effect in competitive stance. The study found peer review process and managerial supervisory style to be effective in enabling new employees in a short time with knowledge critical for them to do a successful job, core values, and open door policy to be necessary factors in forming a fertile environment for a quick tacit knowledge harvesting. The study also showed that a good competitive stance and customer satisfaction can be achieved and maintained through implementation of an innovative peer review process. The study revealed that noneffective utilization of knowledge management technical resources was evident in the current study which may impact on achieving competitive advantage.
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