Abstract
The objective of this paper is to explain how the elements of a conceptual model based on KIBS (Knowledge Intensive Business Services) can be applied in an integrated way to assess the innovative capacity of firms in the service sector. The building of the model is based on a bibliometric analysis of the central theme KIBS, in the databases Scopus and ISI Web of Knowledge (Web of Science). We propose a conceptual model, which brings together several dimensions that have not yet been tested in economic sectors. These dimensions are: KIBS, knowledge creation, knowledge transfer, innovation and innovative capacity. The research presents interesting features from the scientific papers analyzed, highlighting gaps that gave origin to the proposed model.
Highlights
Since the initial study by Miles et al (1995), an increasing number of contributions have raised questions about the traditional view of service companies as incapable of creating innovations
By assessing these articles on Knowledge Intensive Business Services (KIBS), we found a gap regarding the innovative capacity of service firms
We sought to explain how the elements of a conceptual model, which include the dimensions KIBS, knowledge creation, knowledge transfer and innovation, can be applied in an integrated way to evaluate the innovative capacity of firms in the service sector
Summary
Since the initial study by Miles et al (1995), an increasing number of contributions have raised questions about the traditional view of service companies as incapable of creating innovations. Over time, the role of KIBS in the learning-based economy has received increasing attention, from empirical studies that were conducted and classified according to the region, topic and main conclusions (Doloreux et Laperrière, 2013), which allowed us to carry out this research. By assessing these articles on KIBS, we found a gap regarding the innovative capacity of service firms. We sought to explain how the elements of a conceptual model, which include the dimensions KIBS, knowledge creation, knowledge transfer and innovation, can be applied in an integrated way to evaluate the innovative capacity of firms in the service sector
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