Abstract
Small and medium sized firms in general and new technology‐based firms in particular, serve as promoters of future economical growth. Therefore, it is of crucial importance to understand and satisfy their needs for innovation support services in regard to both the type of service and quality of delivery (e.g. confidentiality, speed).1 Drawing upon a database of 259 new technology‐based firms (NTBF) and 106 researchers, we have identified four needs bundles: marketing, technology, financing and soft service support. We have evaluated the effectiveness of the Swedish Teknopol scheme to meet these needs based upon 35 in‐depth interviews with NTBFs. The conclusions of the evaluation are presented both for policy makers and NTBF managers.
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