Innovation in public services in the light of public administration paradigms and service innovation perspectives

Abstract

Service Studies and public management are two fields of research that have developed separately, although they share a common target (services delivery). This paper is an attempt to enhance the dialogue about service production and innovation among the paradigms of public administration (Traditional Public Administration, New Public Management and New Public Governance) and the analytical perspectives used in service studies (Assimilation to the goods logic, Demarcation and Integration).