Abstract
Abstract This study evaluated the effects of co-production and the mediator’s competence on the results of Judicial Mediation in the Court of Justice of the Brazilian Federal District and Territories. Data was collected using satisfaction surveys applied to the parties using the court’s judicial mediation services. The sample refers to the period from January 2013 to July 2015, totaling 312 participants and 107 discursive answers. The evaluation adopted techniques of descriptive statistics, exploratory factor analysis, and logistic regression as well as content analysis. The results showed that the only statistically significant variable was the mediator’s competence, which increases the likelihood of positive perception about the outcomes of judicial mediation both for citizens and the justice system. Both parties using the services did not perceive that co-production affects the outcomes. This result was due to the complexity of the cases mediated, which makes it hard to observe the role of cooperation in achieving the outcomes. For the citizen, the mediator is primarily responsible for directing the judicial mediation procedure as well as the outcomes achieved through the procedure. We provide recommendations and a research agenda aimed at strengthening research in the area.
Highlights
Co-production for the production of public services is relatively new and began with New Public Management in the 1970s (Torfing, 2013)
The validity of the questionnaire constructed by the TJDFT was tested using the results of exploratory factor analysis of the items of the User Satisfaction Instrument (USI)
The analysis was run using the principal axis factoring (PAF), with orthogonal rotation, which allows the correlation of the vectors adopting a constant value (Field, 2009)
Summary
Co-production for the production of public services is relatively new and began with New Public Management in the 1970s (Torfing, 2013). This way of thinking public service suggested a new conception of the way society organizes itself by taking citizens from passive agents to active agents in the production of services (Gallouj, 2002). This orientation is considered an innovative process, it has not been much explored in the literature. It is noteworthy that the area of public services needs a constant flow of innovations is maintained, as it is essential to sustain the improvement in the provision of these services (Albury, 2005)
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