Abstract
Hotels are forms of businesses connected to the entire system of production and distribution of tourist products. Essentially, they provide hospitality goods and services to travelers, individuals with different profiles and interests, and thus play a very important role in the tourism sector. Therefore, the purpose of the article is to point out the theoretical approach of innovation in the context of its utilization in hotels for individuals with disabilities. We have reviewed the existing theoretical approaches to innovation and then analysed their applicability in the tourism sector. Based on the findings, we developed theoretical approaches, such as the coupling theory and the innovation diffusion theory, that can be applied to the target sectors and provide valuable insights to the relevant actors. Research shows that innovation, whether it concerns technological applications or processes, affects the enrichment of hotel services provided for people with disabilities and influences the technical-functional and organizational processes of hospitality. On this basis, innovation is a key factor of growth for any hotel, as it increases its competitiveness and sustainability through the utilization of the potential provided by the use of new innovative technological applications or processes for people with disabilities.JEL Classification: L83, O30. Doi: 10.28991/HIJ-2022-03-01-010 Full Text: PDF
Highlights
This article deals with the theoretical approach of innovation in terms of its use for individuals with disabilities in hotels
We have reviewed the existing theoretical approaches to innovation and analysed their applicability in the tourism sector
We developed theoretical approaches, such as the coupling theory and the innovation diffusion theory, that can be applied to the target sectors and provide valuable insights to the relevant actors
Summary
This article deals with the theoretical approach of innovation in terms of its use for individuals with disabilities in hotels. In terms of travel behavior issues, research is related to the analysis of the needs and motivations of people with disabilities [14,15,16,17,18], the evaluation of the behavior of tourists with disabilities [19,20,21,22,23], the evaluation of information sources for accommodation [24,25,26], and the evaluation of hospitality services in specific tourist destinations [27,28,29,30,31] At this point, it should be underlined that the term "accessibility" does mean hotel facilities and services and goods that enable people with disabilities to function autonomously in the environment [32]. On this basis, when this article refers to innovative technological applications or processes for individuals with
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
