Innovation diffusion at the implementation stage of a construction project: a case study of information communication technology

Abstract

Interest in construction industry (CI) innovation, particularly in information communication technology (ICT), has been steadily growing with the advent and widespread use of the Internet. However, despite its potential for delivering competitive advantage, many companies have failed to effectively realize promised benefits from ICT due to misunderstanding the relationship between factors and processes influencing ICT implementation. Results from recent in‐depth qualitative ICT implementation research on three construction contractors provides useful insights and practical experience of lessons learned that can be more broadly disseminated. These research results provide an ICT innovation diffusion organizational level framework with insights about how it may be applied to improve ICT adoption at different implementation stages for the CI. They suggest that strategic ICT implementation planning needs to consider issues of critical management support, technical support, supportive workplace environment and ICT users' individual‐characteristics so that the framework processes offered can be effectively applied.