Infrastructures by the users for users: Motivations, constraints, and consequences of user-driven infrastructuring of mobile phones

Abstract

Users adapt infrastructures materially to fit their needs, they engage in maintenance and repair, and they learn about the inner workings of infrastructures. Different degrees of user engagement with infrastructures are empirically analysed using the case of user-developed alternative mobile operating systems. Some observations of user agency made already in early studies of the appropriation of media and technology were found to be still relevant: moral considerations motivate users to engage in infrastructuring and users actively negotiate their infrastructural attachments. But ‘acting on’ infrastructures is also different from ‘acting on’ devices: the users’ experiments with infrastructures require redundancy and they are inherently collective. Moreover, certain designs of infrastructures can enable and demand user-driven infrastructures, while others block it.