Informational returnees: deportation, digital media, and the making of a transnational cybertariat in the Mexican call center industry

Abstract

In recent years, the US government has intensified the deportation of undocumented Mexican migrants, some of them with long life trajectories in the USA. With weak family networks in their communities of origin and sometimes none at all, many deportees choose to stay in cities along the US-Mexico border, joining the army of underpaid, low-skilled, and informal urban workers. Some take advantage of their transnational experience to earn a better income; within this context, the call center industry is an economic sector that profits from the language facility and sociocultural skills deported populations bring with them from their years spent living in the USA. This paper addresses the working conditions among call center workers in Mexico, with a focus in Tijuana City in the Mexican Northwest. In particular, I explore how migration, deportation, and call center labor produces what I call informational return, a process in which the convergence of culture, deportation, and digital media plays a key role in the constitution of a transnational digital worker.