Abstract
Informational Justice and Post-recovery Satisfaction in E-Commerce: The Role of Service Failure Severity on Behavioral Intentions
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https://doi.org/10.13106/jafeb.2019.vol6.no1.129
Copy DOIPublication Date: Feb 28, 2019 | |
Citations: 5 | License type: cc-by-nc |
Informational Justice and Post-recovery Satisfaction in E-Commerce: The Role of Service Failure Severity on Behavioral Intentions
Join us for a 30 min session where you can share your feedback and ask us any queries you have