Abstract

Information is vital in decision making; and bad decisions most of the times are as a result of lack of adequate information. This research examined the administrative staff’s use of information in their decision making process in Federal University of Agriculture, Abeokuta. The descriptive survey, total enumeration technique, and a well-structured questionnaire were used to obtain data. Most of the administrative staff members were fully aware of how the use of information aids in administrative decisions. The most frequently consulted information sources were internal memo, minutes of meeting, schedules of meeting, past conference papers and dictionaries. The reasons for administrative staff’s use of information were according to confronting issues like scheduling appointments, calling up meetings, and recruiting new staff. The use of mobile phones by administrative staff should be encouraged since the administrators could receive messages anywhere and at any point in time to make both individual and administrative decisions.

Highlights

  • Information use is one of the three important elements of information behavior

  • This confirmed the conclusion drawn by Bates (2005) that most of the information sources consulted by information users are generally those sources that are close by

  • The findings revealed that there was a perceived influence of information use on decision making process of administrative staff which confirms the conclusion drawn from a study carried out by Gibson (2001) who stated that some theories of group decision making focus on teams’ need to use information fully and effectively to reach high quality decisions

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Summary

Introduction

Information use is one of the three important elements of information behavior. The other two are information need and information seeking. Good information should be relevant for its purpose, sufficiently accurate, reliable and targeted to the right person(s) and completely enough to solve inherent administrative problems. It is communicated in time for its purpose, contains the right level of detail and is communicated through an appropriate channel. Information should contain all the details required by the administrative staff, otherwise, it may not be useful as the basis for making decision. Information should be in a form that is short enough as to allow for easy and fast examination and use, and should contain the best amount of details consistent with effective decision making. If the problem is inaccurately defined, every step in the decision-making process will be based on an incorrect starting point

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