Abstract
Background: We conducted research on the newly developed personalized recommendation service (PRS) of the global network of Korean scientists and engineers (KOSEN) in order to explore the information usage behavior and importance of the PRS used by Korean scientists and engineers. Methods: In order to understand information usage behavior, we gathered data from 513 survey results and analyzed them in terms of information usage behavior and the corresponding importance in each of the service quality areas. Results: We analyzed the 321 outcomes that indicated non-use of the PRS in order to understand the underlying reason(s); we employed 192 results that demonstrated the use of functionality to examine information usage behavior and importance. They found that the predominant motive for non-use of the service resulted from the respondents not knowing how to use it. According to demographic characteristics, the usage behavior of the PRS showed a difference regarding the purpose of using the service in the categories of gender and major field of study. Furthermore, users were concerned with various components of the PRS such as ease of use, design, relevance of content, user support, and interactivity. Conclusions: We suggest reinforcing user education degree and promotion to enhance the PRS. Since users were concerned with ease of use, design, relevance, user support, and interactivity, we recommend these as major points for improvement.
Highlights
This study examines the information usage behavior of users of Korean scientists and engineers (KOSEN)’s personalized recommendation service (PRS) in order, and proposes improvements to the system based on the findings
KOSEN, an academic science information platform that is the subject of this study, was created as part of the Internationalization Foundation Construction Project by the Ministry of Science and Technology in order to connect Korean scientists and engineers dispersed throughout the globe in cyberspace
The results enabled the understanding of the information usage behavior of Korean scientists and engineers in relation to the PRS, as well as the effects of the three areas of quality on the perceived importance of the service
Summary
In order to understand information usage behavior, we gathered data from 513 survey results and analyzed them in terms of information usage behavior and the corresponding importance in each of the service quality areas. Results: We analyzed the 321 outcomes that indicated non-use of the PRS in order to understand the underlying reason(s); we employed 192 results that demonstrated the use of functionality to examine information usage behavior and importance. They found that the predominant motive for non-use of the service resulted from the respondents not knowing how to use it. Users were concerned with various components of the PRS such as ease of use, design, relevance of content, user support, and interactivity. Since users were concerned with ease of use, design, relevance, user support, and interactivity, we recommend these as major points for improvement
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