Information Technology Issues in Mexico

Abstract

This chapter investigates the top organizational, technological, and individual issues of information technology (IT) workers in Mexico, a country just south of the US border. It utilized the standard World IT Project survey instrument, which was carefully translated into Spanish by the local research team. Our findings indicate that the top five organizational issues are: IT reliability and efficiency, security and privacy, alignment between IT and business, project management, and IT strategic planning. The top five technology issues are: customer relationship management (CRM) systems, networks and telecommunications, business intelligence/analytics, enterprise application integration, and software as a service. As per individual issues, IT employees seem to be extremely satisfied with their jobs with a high sense of accomplishment, feel secure in their jobs and plan to be in the IT industry for a long time. One concern relates to gender equality and opportunities presented to women in the IT industry. Women and men are not treated equally in the workplace; while men are hired directly and hold full-time positions, women are hired as external consultants or on an outsourcing basis from a third party.