Information technology governance, funding and structure

Abstract

PurposeThe paper's purpose is to investigate the issues of IT governance, funding and structure of a public university in Malaysia.Design/methodology/approachThe study uses a case study approach, i.e. a series of interviews with users and information services provider of campus information system.FindingsThe university lacks a common approach to decision making or forum for making comprehensive assessments of IT planning and funding strategy. The campus information system was developed in an uncoordinated manner, reflecting interests of different departmental units, and a decision support system is almost non‐existent. A new IT planning structure with clear roles and responsibilities is proposed to overcome existing barriers to effective campus information system.Originality/valueThis is the first study to investigate the issue of IT governance, funding and structure in Malaysian universities using a case study approach.