Information Technology-based Public Service Management during covid-19 (Case Study of SIBERAS Application in Sidenreng Rappang Regency)

Abstract

The problems in this study are the public service management system which is still manual, the lack of human resources, not understanding technology, inadequate infrastructure and the absence of transparency, accountability, efficiency and effectiveness and several villages that have been given the SIBERAS application (BUMDes Information System and Village Management) including Bulo Village, Aka-Akae, Carawali, Timoreng Panua etc. The presence of this system, the community can receive service management easily and quickly. The purpose of this study was to see the Effectiveness of Information Technology-Based Public Service Management (SIBERAS) during Covid-19 in Sidenreng Rappang. This research uses case study methods, literature studies or library research by taking reading sources from secondary data collected through textbooks, scientific journals, media track records. This type of research was analyzed qualitatively with an interactive model consisting of data presentation, data reduction, conclusion drawing and verification. The results of this study are that there are several village governments that do not use the SIBERAS application (BuMDes Management Information System and Village Government) for the Village Government and who use this application very effectively in managing Public Management, especially during Covid-19.