Abstract
India has emerged as the ‘nerve-centre’ for Information Technology – Business Process Outsourcing (IT-BPO) with over two-third of the Fortune 500 and a majority of the Global 2000 firms now sourcing global service delivery from India [32]. The top four Indian IT-BPO companies have attained global stature and now have a combined market capitalization of $72.67 billion, which dwarfs many of their US-based competitors. The purpose of this paper is to analyze the competitive advantage that Indian IT-BPO companies have over similar U.S. companies. Extensive research was conducted using both public disclosers provided by these companies to the Securities and Exchange Commission and the public data available on the Internet. The challenges faced by the Indian companies have been enumerated and implications for US based companies and our educational system are discussed.
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