Information Systems Effect on Enabling Knowledge Management

Abstract


 
 
 
 Purpose: This research aims to neutralize the impact of information systems on enabling knowledge management in the banking sector in Syria.
 
 Theoretical framework: IT resources positively affect knowledge management capability. As studies (Watson 2007; O'Brien & Marakas 2011; Mao et al., 2016) and. We document a relationship between information systems enabling knowledge management in Syrian banks
 
 Design/methodology/approach: This study of measuring this effect was based on the design of a questionnaire distributed to 369 individuals working in Syrian government banks in 2022.
 
 Findings: This study concluded that there is a direct impact of information systems on enabling knowledge management, and the technological requirements of information systems have a greater impact than the organizational requirements. The study also showed that there were differences between the answers of the sample members in all the research axes, as it showed the lack of information systems or enabling knowledge management in banks for most workers from the second and third job categories, as opposed to workers from the first job category with great job experience, whose answers were positive towards the two research variables.
 
 Research, Practical & Social implications: This article offers empirical support for theory-based claims and helps create a empirical framework for the success of knowledge management activities.
 
 Originality/value: Very few research on management level employees' opinions of knowledge sharing in banks have been done in Syria.