Abstract
With increasing competitive pressures, companies are trying to improve the quality of their processes and the work quality of their. This fact has triggered the companies to improve their information systems. Having made some investments in IT systems, those companies look for ways to gain benefits from their investments. The benefit from IS investment arise when the use of information system (IS) provides some positive impact to the organisation in terms of business impacts and individual impacts. Thus, investigating IS impact for individual user„s performance is very important. This study explores the effect of IS quality on individual benefits. The influence of six moderating variables related to knowledge enablers on the impact of IS quality on individual benefits was studied. The six moderating variables are: collaboration, trust, learning, centralisation, expertise, and formalisation. Data was collected using questionnaires distributed at two big private companies in Indonesia. Data processing was done with the help of SPSS software. After factor analysis, IS quality was split into two variables: Information quality and System and service quality. The study found that both the variables influence the perceived individual benefits significantly. The influence of information quality on individual benefit is positively moderated by expertise, learning, centralisation and formalisation. Finally, the influence of system and service quality on individual benefit is positively moderated by expertise and formalization.
Highlights
With increasing competitive pressures, companies are trying to improve the quality of their processes and the work quality of their employees
Lee and Choi [12] divided the organisational mechanism in the context of knowledge enabler into six factors: collaboration level, trust level, learning level, individual authority/centralisation level, individual understanding/expertise level, and formalisation in level of the company.The objective of this study is to investigate the impact of information system (IS) quality on individual benefits and analyse the influence of knowledge enablers on the effect of IS quality on individual IS benefits
Individual benefits which are derived from the achievement of the organisational benefits can be measured by the facts that individuals learn and develop their skills, increase authority of individual at work, improve common understanding of goals of organisation, change work focus, and improve the quality and satisfaction of individual moral, because information system provides transparency and minimizes the possibility of cheating, as well as provides services that make their jobs easier (Roos et al [15])
Summary
Companies are trying to improve the quality of their processes and the work quality of their employees. This fact has triggered the companies to improve their information systems. Information system (IS) as an asset that is a result of company‟s IT investment is expected to bring benefits to the company (Croteau and Bergeron, [1]). The benefit from IS investment arise when the use of information system (IS) provides some positive impact to the organisation in terms of business impacts and individual impacts. Most of earlier studies on IS success found that a high quality IS has positive organisational impacts (e.g. Brynjolfsson and Hitt, [6]; Mukherjee, [7])
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