Information service models: some options, some choices

Abstract

This article is the third to appear in Aslib Proceedings on the work of the EISSWA Research Project. (Experimental Information Services in two Social Welfare Agencies). The previous two gave a resumé of the project's activities and began to examine factors which might inhibit effective service provision. This one, which forms one of the concluding chapters of the final report submitted to the British Library in 1980, attempts to draw the projects findings together in providing some choices for the nature and content of information services; not only for social welfare practitioners, but for any organisation where information professionals are striving to meet their diverse customer needs.