Information searching behavior in the Internet age: A users’ study of Aligarh Muslim University

Abstract

This study reports the results of a survey conducted at Aligarh Muslim University (AMU) to determine the extent to which Internet users are aware and make use of the Internet resources and services. The study examines the information searching behavior of Internet users. A questionnaire and follow-up interviews with the postgraduate students, research scholars and academic staff were conducted to collect data. A total of 489 questionnaires were distributed to the selected sample of eight faculties; 405 valid samples were collected. The data were analyzed according to the background of Internet users, Internet information searching behavior, use of Internet resources and services, quality of Internet information, problems of the Internet access and need for Internet literacy. The study found that the majority of respondents had a 5 year history of Internet access. The academic staff spent more time on the Internet than the students and research scholars. Although Internet search engines were the preferred information searching tool, other methods such as databases, gateways and World Wide Web (WWW) were also used. Online journals and databases were the preferred information sources among the Internet users. Respondents chose e-mail, WWW and search engines as important Internet services. About 60% of respondents believed that the good quality of information on the Internet made it a useful tool for education and research. Slow speed, lack of training and information overload were indicated as some of the factors affecting Internet usage. Further, recommendations are made to improve the use of Internet, including a well-planned Internet literacy program and preparation of subject gateways.