Information quality implications of planning process integration

Abstract

PurposeThe purpose of this paper is to explore the impact of manufacturing planning and control (MPC) process integration on information quality (IQ).Design/methodology/approachTwo case studies are conducted in the aerospace industry. The paper examines the influence of internal and external, and technical and organisational integration on the IQ perceived in the MPC processes.FindingsThe paper posits links between high‐integration levels and low IQ deficiency levels.Research limitations/implicationsThe theoretical framework developed in this study is applicable to most industries. The case implications are based on the aerospace industry. For future research, a multi‐industry survey study supporting the theoretical framework is suggested, explaining the adaptations needed in different environments and testing the propositions derived in this paper.Practical implicationsProduction, logistics and supply chain professionals' understanding of the relationships between integration and the level of IQ can be improved. Considerations about strategic development towards a required level and type of integration in order to support better IQ levels could be simplified by using the framework and results provided.Originality/valueThere has been little previous research on the links between integration level and the level of IQ. In this paper, structured frameworks of both integration and IQ are used to provide insights on and describe the relationships between integration and the quality of information.