Information for decision-making in in-house and outsourced real estate management organisations

Abstract

PurposeThe purpose of this paper is to examine how the real estate owner (decision maker) insures being able to make informed decisions and how they differ according to organisational form.Design/methodology/approachThis research is based on an interview study of nineteen firm representatives, six decision makers and thirteen management representatives, all from Swedish commercial real estate sector.FindingsThe study concludes that, regardless of organisational setting, the industry has a plan regarding handling information. The decision makers have all secured themselves access to the required/desired information. How this is done and what kind of information it is however differ, if the real estate management is in-house or outsourced. Furthermore, a clear focus on financial and contractual information is evident in both organisational settings.Research limitations/implicationsThe research in this paper is limited to Swedish commercial real estate sector.Practical implicationsThe insight the paper provides regarding required information can shed light on how information systems are built and how to improve your information sharing.Originality/valueIt provides an insight regarding how the industry, depending on organisation setting, prioritises different information and how the decision maker secures access to it.