Abstract
Maintaining performance in digital ubiquitous work environment is increasingly dependent on the quality of physical, cognitive and organizational ergonomics of work. Since digital work environment is the reign of most knowledge workers, there is a need to elaborate the study of work ergonomics by devoting attention to the issue of information ergonomics. In health care digitalisation has affected operation model thoroughly. It has affected how information is recorded, managed and distributed. Novel service models powered by digital channels offer now ways to practice professions as well as there are several outcomes regarding the whole service area. This paper is a summary of four research projects on how digitalisation affects knowledge work and how working is (re)shaped by sociotechnical work environments with reflection to eHealth. The conclusion in the paper underlines the digital transformation shaping the lives of knowledge workers. Discussion on how sociotechnical reshapes both individual and organisations, not to mention extended organisations. As the working practices as well as conventions and norms dictate the daily flow people have developed digital coping strategies. Paper also discusses the future of information ergonomics research in health care as way to find normative result for enhancing work in sociotechnical environment.
 technical environment.
Highlights
Implementing digital operation models in health care has made a significant impact on different aspects of health care system
Recent research has shown that information management activities as well as service via digital means has affected the workflow of all health care service personnel, yet it should be approached from the perspective of ergonomics and especially information ergonomics
As stated in Franssila et al [1], it is about show digital environments are adjusted to suit users, not how users should adapt to digital environment
Summary
Implementing digital operation models in health care has made a significant impact on different aspects of health care system. The effects of digitalization seem to be twofold: By bringing about ever more digital operation models, information systems, applications, user interfaces and operating systems to enhance productivity and efficiency of work, digitalization has led to increasing information load, hectic pace of work, multitasking, and interruptions [1] Studies confirm that users can experience ICT as demanding and stressful [15,16,17] Another rather negative result of digitalization is potential weakening of social ties and reducing social inclusion: by increased use of ICT people tend to have less face-to-face contacts. Technology related issues of information ergonomics consider interaction with different digital tools, systems and information channels, e.g. communication as discussed in Bordi et al [23]. In digitalized health care information ergonomics resonates with quality, patient safety, adequate working conditions and wellbeing as will be discussed in this paper
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