Abstract
The study was an extension of a similar study by [1] conducted among local government staff in Uganda and was extended among staff at Uganda Christian University. A total of 108 respondents out of the accessible 130 representing 83.0% response rate was realized after administering the study instruments over a period of two (2) weeks. Of the 108 respondents, 70.4% constituted staff in administration, 8.0% heads of sections and 21.6% academic staff. Data was analyzed using different statistical techniques which included descriptive statistics, mainly mean and standard deviation, Pearson Product Moment Correlation Coefficient to establish the relationships between variables and multiple regression analysis to establish causal influence of factors on ICT utilization. At bivariate level, organizational support systems, ICT infrastructure and users’ perceptions had a strong relationship on ICT utilization. Multiple regression analysis revealed that only user perceptions (perceived ease of use) and user knowledge and skills had a significant causal influence on ICT utilization. The researcher Recommended that UCU strategic management cater for personnel ICT capacity building to improve their skills and therefore enhance ICT usability. Further research may consider segmenting staff by faculties and study how utilization levels differ using ANOVA. A comparative study can also be undertaken to assess UCU and any other private university.
Highlights
Governments and organizations worldwide are increasingly recognizing the need to facilitate access to public services through information exchange using Information and Communications Technologies (ICT) [1]
Various strategic managers at Uganda Christian University have complained about the utilization rates of available Information and Communication Technology (ICT) resources calling on staff to improve
This study found the possibility of immediate customer feedback according to the demand in the new markets. [49]’s study stresses that the extensive use of ICT can allow micro-enterprises with ideas and technologies to remain small and profitable or generate substantial global sales by taking advantage of their intellectual property rights over the Internet
Summary
Governments and organizations worldwide are increasingly recognizing the need to facilitate access to public services through information exchange using Information and Communications Technologies (ICT) [1]. Information and Communication Technology utilization (ICT) capacity building in terms of human resources application development are enablers to equitable access to information and knowledge [2]. Staffs have always been observed manually preparing students’ lectures and conducting lectures without support of these abundantly available Information and Communication Technology (ICT) resources. This raises a question as to why, given the effort undertaken to put in place Information and Communication Technology (ICT) infrastructure, Information and Communication Technology (ICT) utilization seems to still be very low. The purpose of the study was to explore strategies for Information and Communication Technology (ICT) uptake improvement among staff in private universities
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