Information Communication Technology and HRM: A case study of Azgard-9 Pakistan

Abstract

Information Communication Technology (ICT) has changed the business world work practices inclusive of Human Resource (HR) practices and policies. The focus of this research paper is to examine how the managers perceive the ICT impact on human resource practices. The study conducted in-depth interviews and focus group discussions with the employees of Azgard-9, a textile company of Pakistan. On the basis of thematic analysis of the data, a model was developed that highlighted the impact of ICT on changing human resource practices and the change management process in the organization. The research demonstrated that the human resource department plays a major role in the functioning of organization by coordinating the work of other departments. The changing human resource practices due to ICT are perceived as cost and time beneficent by the managers of the organization. The changes in work practices and adjustment of the workforce with these changes was successfully implemented and ensured by the management through appropriate awareness and cooperation with the workforce. Managers believe that the enhanced impact of ICT on human resource practices will further improve the functioning of the organization.