Abstract

1. Acknowledgements 2. Preface 3. Introduction: Current challenges of research in information design and document design (by Carliner, Saul) 4. I. Recent Research on Marketing Communication 5. Branding and relationship communications: The evolution of utility bills in the UK (by Delin, Judy) 6. Job advertisements in the Dutch mental health care sector: Preferences of potential applicants (by Rooy, Lonneke van) 7. II. Recent Research on Functional Communication 8. Distance education and the transformation of foreign language learning: Issues and challenges (by Castillo, Jenny) 9. Differences between Germany and the Netherlands in patient package leaflets for Ibuprofen 400 tablets and consequences for adequate drug use (by Gerritsen, Marinel) 10. The Scarier, the better?: Effects of adding images to verbal warnings on cigarette packages (by Jansen, Carel) 11. Reading and expertise: The impact of connectives on text comprehension in the financial field (by Roebben, Nicolas) 12. III. Recent Research on Online Communication 13. Developing an e-mail analysis tool for writing research (by Edwards, Kirstie) 14. Explicitness in interactive e-commerce communication (by Laine, Paivo) 15. Definition in natural language between cognitive interactionism and conceptual integration (by Sambre, Paul) 16. Between customer and computer: Discursive effects of the use of computers in telephone complaints (by Schnieders, Guido) 17. Index

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