Abstract
Quality medical care connotes a medical service with inherent ability to meet desired health outcome. Quality medical care is of concern to everyone. This is because it is important to human welfare and efficiency. The situation in Nigeria’s hospitals as depicted in literature and observed by many is worrying. The quality of medical care services available in the Federal Medical Centres (FMCs) in Nigeria is worrisome and of concern to everyone. Empirical evidences in literature have shown that Information and Communication Technology (ICT) skill has positive impact on several professional output including medical service. It is believed that ICT proficiency of medical practitioners could contribute to a higher quality of medical care services. This study therefore examined the influence of ICT skill on the quality of medical care in FMC Owo, Nigeria.
Highlights
Quality medical care is the degree to which medical care services rendered to patients meet the desired health outcome (WHO, 2020)
A Decision Rule of 1.0 - 1.7 = Very Poor; 1.8 - 2.5 = Poor; 2.6 - 3.3 = Fair; 3.4 - 4.1 = Good; 4.2-5.0 = Very Good was developed for the study and the quality of medical care services has an overall mean of 3.35 on the scale
This means that the quality of medical care in Federal Medical Centres (FMCs) Owo is good
Summary
Quality medical care is the degree to which medical care services rendered to patients meet the desired health outcome (WHO, 2020). Every patient desires standard medical care services rendered in the most professional way to guarantee quick restoration of health and capacity This desire requires that medical care services must be safe, efficient, timely, effective, accessible, patientcentred, responsive, acceptable, affordable and reliable. The SPO theory of quality medical care explains the phenomenon of achieving the desired medical outcome through the establishment and interplay of good structure and process. While process is the activities of the medical care givers in translating the resources into services in an acceptable way It includes: arrangement for doctor-patient consultation treatments, reasonable patient waiting time, friendliness of staff, responsiveness to patients’ requests/needs, physical and clinical examination, empathy, referral system, effectiveness, professionalism, effective communications, pre-packing of medicines, pharmacological services, counselling, efficiency, appointment system, defaulter tracking and attendance to patients. The outcome is the end-result of the interplay between structure and process manifesting in the restoration of health, patient satisfaction, commendation of care-givers, patronage, referral of others, cooperation, good quality of life, good health-seeking behaviours and reduction in complaints
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