Abstract
The purpose of this study is to assess how information and communication technology (ICT) adoption influences organizational performance (OP) during the Covid-19 pandemic by highlighting psychometric variables such as employees’ organizational commitment (OC), growth mindset (GM), and entrepreneurial orientation (EO). Based on the complementarity theory, we built a theoretical framework where OC, GM, and EO mediate the influence of ICT on OP and tested hypotheses proposed. Responses of 297 employees from agriculture cooperatives in Côte d’Ivoire were obtained on the basis of questionnaires which composed the data for this study. The empirical analysis affirmed the significant and positive effect of ICT adoption on OP, and the significant mediating effect of OC and GM in the relationship between ICT adoption and OP. However, the role of EO in mediating the influence of ICT adoption on OP is insignificant. This research increases understanding of the underlying process of the relationship between ICT adoption and organizational performance during the Covid-19 pandemic.
Highlights
In many organizations, technological advances have completely restructured organizations by making their business processes more efficient and fluid than ever
We proposed that the high level of organizational commitment, growth mindset, and entrepreneurial orientation catalyzed by information and communication technology (ICT) can improve organizational performance in a crisis context
Using Structural Equation Modeling (SEM) to conduct an analysis of the mediation model, this study provides empirical evidence that ICT adoption has positive impact on organizational performance (OP) of agricultural cooperatives amid pandemic
Summary
Technological advances have completely restructured organizations by making their business processes more efficient and fluid than ever. Many studies have examined the impact of ICT on organizational performance (Kariuki, 2015; Wu et al, 2015; Shonubi and Akintaro, 2016) Most of these studies have suggested that ICT plays a critical role in improving the quality, quantity, and sharing of information (e.g., Mohout and Fiegenbaum, 2015; Pérez-López et al, 2019), and this enables organizations to allocate their resources to maximize their goals. Laban and Deya (2019) simplify these assertions, stating that organizations use innovation-enhancing ICT to commercialize their products and increase their competitive advantage This is supported by many previous researches (e.g., Everett, 2003; El-Gohary, 2012; Oliveira et al, 2014) which show that compatibility can help organizations to achieve better performance.
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