Abstract
Lean and Six Sigma are powerful principles and methodologies applicable to any area of work. They enable individuals and teams to focus on what constitutes value to their customers, and on how to deliver that as effectively and efficiently as possible. Applied in a continuous way, Lean and Six Sigma can become a way of working and a philosophy for any organization. This case study shows how Lean and Six Sigma were used to identify and streamline the priorities for a global Information Management Service within Pharmaceutical Research and Development so that it could deliver real and consistent value to its customers.
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