Abstract
The Queensland Police Service, Australia introduced an Informal Resolution process in July 1993 designed to promote the efficient and expeditious handling of complaints against police. The process was not designed to determine fault, but rather to find out what happened, and where necessary, give advice and guidance to subject officers for minor breaches of discipline without risk of penalty, and to resolve the complaint in a manner satisfactory to the complainant. How the process works is described, and comment is made regarding the level of acceptance the process has received.
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