Influential Effects of Emotional Intelligence on the Relationship between Job Stress and Burnout among General Hospital Administrative Staff.

Woosok Han,Jinkyung Kim,Junghee Park,Mihyang Lee

doi:10.3390/healthcare10020194

Woosok Han, Jinkyung Kim + Show 2 more

Open Access

https://doi.org/10.3390/healthcare10020194

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Journal: Healthcare	Publication Date: Jan 20, 2022
Citations: 5	License type: CC BY 4.0

Affiliation: Konyang University Hospital, Konyang University

Abstract

Emotional intelligence plays an important role at the time of determination of job stress or in controlling emotions arising from job stress. This study uses a cross-sectional descriptive design to assess the extent of job stress, emotional intelligence, and burnout of general hospital administrative staff, and to identify an influencing effect of emotional intelligence on the relationship between job stress and burnout. Data were collected by using a structuralized questionnaire survey conducted on 191 administrative staff at 4 general hospitals in a metropolitan city in Korea in September 2021. The effects of emotional intelligence on the relationship between job stress and burnout were analyzed by using hierarchical multiple regression analysis. The results of analysis showed: (a) job stress and burnout displayed positive correlation (r = 0.57, p < 0.001) while (b) emotional intelligence and burnout displayed negative correlation (r = −0.26, p < 0.001), and (c) factors with significant effects on burnout included age (≥40 years), job stress, and emotional intelligence. Emotional intelligence had direct (independent) effects on burnout. Thus, the improvement of emotional intelligence is necessary to decrease burnout levels in general hospital administrative staff.

Highlights

General hospital administrative staff play the role of providing and processing various data necessary for managerial decision making by effectively operating manpower, facilities and budgets through coordination and management of conflicting interests among various departments, such as medical treatment, nursing, and medical support departments [1,2]
Healthcare professionals working at medical institutions are more sensitive to job stresses due to abrupt medical errors related to patients, chronic tension, conflicts in interpersonal relationships, overwork, ambiguity in the roles given, and irrational and authoritative culture in the workplace experienced in the process of conducting their respective duties [4]
The participants’ average job stress score was 47.5, which was similar to the score of 47 in the Kim and Bae [15] study conducted on general hospital administrative staff

Summary

Introduction

General hospital administrative staff play the role of providing and processing various data necessary for managerial decision making by effectively operating manpower, facilities and budgets through coordination and management of conflicting interests among various departments, such as medical treatment, nursing, and medical support departments [1,2]. Since administrative staff need to engage in interaction with people of diverse occupations, including physicians, nurses, and medical technicians, in the process of delivering diversified and complicated medical services to patients within limited time, conflicts would be induced, thereby aggravating job stress [5]. Burnout is induced by overwork, the feeling that reality is unfair, loss of meaning of work, and conflict with fellow workers; job stress of administrative staff can further lead to degraded productivity, as well as inadequate quality of medical services [1,7]

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