Influencing factors and prospects of electronic service implementation in higher educational institutions of Ethiopia

Abstract

ABSTRACT This study examines the influencing factors and prospects of electronic service implementation in Ethiopian higher education institutions. The study employed a descriptive and explanatory research design with a quantitative research approach. A multistage sampling technique was used to acquire the relevant data from 364 selected graduate programme students. With the help of Stata-16 software, the collected data were analysed using descriptive and inferential statistics. The study’s findings showed that electronic service implementation has a potential advantage for educational provision regarding flexible access, greater speed, unlimited service time, and accuracy using the technology to assist teaching. However, the practice of electronic service implementation is weak. A web is present in the universities and the active functionality in terms of interaction, transaction, transformation, and full integration was at a low stage. The main factors that affect electronic service implementation are students’ electronic service usage capacity, top managerial commitment, information communication technology infrastructure, employee commitment, and training. Thus, there is a need to put a higher effort to facilitate the full implementation of service delivery by improving top management commitment, providing training for staff and students, improving information communication technology infrastructure, and developing students’ electronic services use capacity.