Influences of key stakeholders’ involvement in maintenance management

Cheong Peng Au-Yong,Faizah Ahmad,Azlan-Shah Ali,Shirley Jin Lin Chua

doi:10.1108/pm-01-2016-0004

Cheong Peng Au-Yong, Faizah Ahmad + Show 2 more

Open Access

https://doi.org/10.1108/pm-01-2016-0004

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Journal: Property Management	Publication Date: Jan 1, 2017
Citations: 24	License type: cc-by

Affiliation: University of Malaya

Abstract

PurposeProper maintenance management ensures a long-term investment and provides a support function in business continuity to achieve organisational goal. However, inadequate involvement and participation of key stakeholders in maintenance management limit the continuous improvement of maintenance performance. Currently, there is a lack of studies about the influence of key stakeholders’ involvement in maintenance. Thus, the purpose of this paper is to deal with enhancement of maintenance management through the involvement of key stakeholders.Design/methodology/approachThis research adopted a mixed method approach to determine the relationship between involvement of key stakeholders in maintenance management and maintenance effectiveness. The approach comprised of literature review, questionnaire survey and semi-structured interviews.FindingsThis research suggests a positive correlation between involvement of maintenance manager (MM), maintenance staff, organisation, user and maintenance service provider (SP) in improving the effectiveness of maintenance management. The logistic regression analysis indicated that the involvement of MM and SP are significant predictors of maintenance effectiveness. The research further identified that there was a lack of involvement of the user and SP in maintenance management.Originality/valueThe research demonstrated that all key stakeholders should value the important roles of their participation in maintenance management to ensure an optimum return on a long-term investment. To create the awareness for the involvement of key stakeholders in building maintenance, studies on the advantages of participating in building maintenance and the impacts of ignorant towards building maintenance can be beneficial to the industry.

Highlights

Malaysia has experienced rapid development in the construction industry, resulting in the increase of the built assets
In cognizance of the preceding, this paper aims to investigate the involvement of the key stakeholders in maintenance management and its influence on the effectiveness of building maintenance in Malaysia
The key stakeholders in maintenance management were determined through literature reviews and subsequently, close-ended questionnaires were drafted based on the theoretical framework developed from the literature findings

Summary

Introduction

Malaysia has experienced rapid development in the construction industry, resulting in the increase of the built assets. The built assets require maintenance over their life cycle, which are currently not addressed. Improper maintenance in the past and the lack of awareness led to the poorly maintained buildings. The Government of Malaysia recognises the importance of building maintenance by allocating substantial resources for building repair and maintenance activities (Lateef, 2008). The increase in the allocation indicated the government’s commitment to strengthen facilities management. The government has privatised the non-clinical support services in public hospitals to three facilities management firms in 1996, which were the largest facilities management contracts of all time in Malaysia (Kamaruzzaman & Zawawi, 2010)

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