Abstract
The current study aims to validate and apply an instrument to assess the relationship between communication overload, social overload, technostress, exhaustion and academic performance. We performed a cross-sectional, analytical study of 2286 university medical students to assess the influence of technostress as a mediator of social media overload, communication overload and mental exhaustion and its detrimental effect on the academic performance of university students in Peru during the COVID-19 pandemic. The research model was validated using partial least square structural equation modeling (PLS-SEM) to establish the influence of variables on the model. Communication and social overload were found to positively influence technostress by correlations of 0.284 and 0.557, respectively. Technostress positively influenced exhaustion by 0.898, while exhaustion negatively influenced academic performance by -0.439. Bootstrapping demonstrated that the path coefficients of the research model were statistically significant. The research outcomes may help university managers understand students’ technostress and develop strategies to improve the balanced use of technology for their daily academic activities.
Highlights
Introduction published maps and institutional affilThe COVID-19 pandemic has reached 173 million confirmed cases and over 3.7 million deaths worldwide as of 7 June 2021 [1]
The section related to communication overload consists of three items, social overload consists of five items, technostress consists of four items, exhaustion consists of three items and academic performance consists of four items
Our results show the route to how communication overload, social overload and technostress lead to exhaustion, which affects academic performance
Summary
Introduction published maps and institutional affilThe COVID-19 pandemic has reached 173 million confirmed cases and over 3.7 million deaths worldwide as of 7 June 2021 [1]. Physical isolation was the main preventive measure implemented worldwide to avoid contagion [2,3,4], which caused multiple lifestyle changes in people. Many have urged that the general state of disinformation be addressed by governmental institutions [22]. Because people wanted to stay informed, they accessed various online resources, which could contribute to communication and social overload. Due to the generalized lockdown measures around the globe, the use of information technology surged to permit telemedicine [23], telework [24,25] and online classes [26,27,28,29]
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