Abstract
The current study assesses three communication styles of doctors-directive expressive, relational and thinker/analytical, and their impact on patient satisfaction in primary care centres in India. Most contemporary research studies are in the context of mature (i.e., Western) economies of the world; less empirical research has been undertaken in emerging economies such as India, where healthcare systems work very differently. The results reveal that patients’ satisfaction with the healthcare was associated positively with both the directive/expressive and relational communication styles. The rural, low income and the illiterate population in India valued the directive style of communication and were satisfied with it, in contrast to the urban, high income, and the literate population. Severity of the illness, number of prior visits, type of medical information seekers, doctor’s gender, waiting time in the clinic, consultation time, literacy, and place of stay (rural/urban) affected the importance of the doctors’ communication in the patients’ evaluation of healthcare.
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