Influence of risk factors on the adoption intentions of emerging adults towards patient portals

Abstract

Patients now have the option to manage their health care through patient portals and internet apps as health information technology evolves. According to research, these portals can improve patient satisfaction, patient self-management, and patient engagement. Despite their advantages, patient portal acceptance and utilization are still low, particularly among self-managing emerging adults. This study examines the impact of emerging adult risk intentions on patient portal adoption and utilization using perceived risk theory. Emerging adults between the ages of 18 and 29 were surveyed, and structural equation modeling was used to ensure the accuracy of the results. The results highlight the significance of healthcare institutions and the technology developers putting into practice useful tactics and insights to get through resistance behavior and promote adoption and use of patient portals. The study also emphasizes the significance of developing training, awareness campaigns and cost-effective measures to lessen patients' risk perceptions.