Abstract
Protecting user interests is one of the most important public sector responsibilities in PPP (public-private partnership) projects. However, user interests could be damaged by poor project performance. Therefore, this study focuses on the protection of user interests in PPP projects and analyzes the relationships among relational norms, project performance, and user interests in PPP projects. A questionnaire survey is conducted to collect the opinions of professionals from the public sector and private sector. Upon analyzing 109 valid questionnaires, the results demonstrate that the relational norms between the public sector and private sector have a positive effect on project performance, and project performance has a positive relationship on user interests. Moreover, project performance has a positive mediating effect on the relationships between relational norms and user interests. This finding can provide a theoretical foundation and suggest practical measures to help the public sector better protect user interests in PPP projects.
Highlights
To meet the needs of citizens for public facilities and to relieve governments’ financial pressure in developing public facilities to improve public services, governments introduce private sector companies into public projects by adopting a Private Partnerships (PPPs) [1].many PPP projects have lower performance than traditional public procurement [2,3], which could result in higher charges or lower quality for users who use public facilities or public services provided by PPP projects [4]
Hypotheses 1 was supported, which indicates that the relational norms between the public and private sectors had a positive relationship with project performance in PPPs
Using a sample of 109 questionnaires from Chinese project professionals who had experience with PPP projects, this research examined the relationships among the relational norms between the public and private sectors, project performance, and user interests in PPP projects
Summary
Many PPP projects have lower performance than traditional public procurement [2,3], which could result in higher charges or lower quality for users who use public facilities or public services provided by PPP projects [4]. This absolutely damages user interests, and users lose confidence in PPP projects and the government. Prior studies have usually classified user interests as a part of the interests of the public sector. This study focuses on how to protect the interests of users in PPP projects
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