Influence of process performance during the construction stage on achieving end‐project goals

Abstract

Within a project environment, good process performance can be seen as indicative of eventual success of achieving end‐project goals. A model is proposed for identifying the links between process performance during construction and end‐project goals. The model is developed using process mapping technique to identify a number of process‐based key performance indicators (KPIs) designed for use in controlling process performance in the construction stage. These KPIs were then linked to generic project goals to measure the perceived degree of influence of process performance on the achievement of end‐project goals. The strength of these links within the model was established through a number of in‐depth interviews with respondents. Analysis of the results using methods of ranking and statistics has shown that some processes are perceived to have stronger relationships with the end‐project goals than others. The proposed process‐based KPIs hence offer an opportunity for control of the processes during the construction stage and eventually to influence the projects’ outcomes. In addition to the management of project time and cost, the model provides a broader focus of control that includes other multiple aspects such as the management of interactions between internal and external stakeholders as well as of information and quality management.