Abstract
The general objective of this study was to assess factors that affects change management in telecommunication companies. The design adopted for this study was descriptive research design. The study targeted managerial employees in selected telecommunications companies. The findings of the study revealed that both regulatory framework and technological advancement have a positive and significant influence on change management. The study concluded that regulatory framework and technological advancement are key factors in change management and therefore recommended the need to enhance both regulatory framework and technology as support mechanisms for change management in telecommunication companies. Based on the findings, the study recommended further studied in change management.
Highlights
Change is a necessary evil as the famous dictum rightly states
The findings of the study revealed that both regulatory framework and technological advancement have a positive and significant influence on change management
The first objective of the study sought to establish the relationship between policy framework affect change management in telecommunication companies
Summary
Change is a necessary evil as the famous dictum rightly states. The inevitability of change can never be overstated especially in modern society, driven, and characterized by innovation and a need for improvement. Change management is the process of dealing effectively with the changes by an organization. It involves introducing the change and careful monitoring and controlling the changes (Hiatt & Creasey, 2012). According to Kang, (2015), change management is the method of constantly renovating an organization’s structure, direction, and capabilities to cater to the external and internal needs of customers. During this process, organizations that tend to skillfully steer change flourish while those who are unable struggle to exist in the market (Ogochi, 2018).
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